Upgrade / Downgrade Policy
Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
You can choose to upgrade or downgrade the Hosting Services at any time. All available upgrade options are subject to the fees set out on the respective Product Pages (Upgrade Fees).
The Upgrade Fee covers any account data transfer from one Server to another that might be required as part of the upgrade process. Any additional Services you have on the account will also be transferred, as long as they are compatible with the features of the new plan.
1. Upgrade to another Hosting Plan
If your current Term expires more than one month from the date you order an upgrade, we will charge you only for the difference in Fees for all remaining full months. Your Term and expiration date will not change.
If your current Term expires less than one month from the date you order an upgrade, we will directly charge you for renewal on the new plan, at a Renewal Term of your choice.
2. Downgrade to another Hosting Service
You can choose to downgrade your account only if:
• your account was not previously upgraded from that plan because of violation of our Fair Use Policy; and
• your content does not require Server setup different from the standard Server setup.
You can request a downgrade through support portal. We may refuse to process your request if your account does not meet the conditions for a downgrade or if in our reasonable opinion, the new plan is not suitable for the account.
Upon downgrade of your Hosting Service we will calculate the difference in Fees between the two plans for any full months remaining from your Term and we will prorate that as extra time to your new plan. If no full months remain, your account will keep its current Term. Any additional or free Services that are either not included in or are not compatible with the new plan will be terminated.