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Our Policies

Terms of Use - Fair Use Policy

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Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
Our Fair Use Policy sets out certain limitations on the allocation of Server resources, aiming to allocate all our customers fair and adequate use of the Services. Details on the resource allocation are set on the Product Page for your Hosting Plan.

When using the Services, you will ensure that neither you nor any of your End Users make excessive use of the Server resources to Zaha Web Consultants damage or that of our other customers. The term "excessive" is defined by our experience with similarly situated customers. Your account includes a control panel that provides statistics setting out your use of the resources associated with the Services. These statistics are the sole and exclusive method to determine whether your account has exceeded its allocated resources.

Unmetered traffic (bandwidth) applies to your use of web pages only (html, php, etc.), not to upload or storage of movies, pictures or music files. While we do not meter traffic, the maximum availability at any time will depend on current traffic usage and the technical specifications of our equipment. Certain Services have a fixed bandwidth allocation as set out on their Product Page. If in any calendar month your use of bandwidth exceeds that basic allocation, the Service will be limited and an overage fee may be charged if you wish to restore it. Unused bandwidth may not be carried over from month-to-month.

You agree that we have the sole right to decide what constitutes a violation of the Fair Use Policy and what is the appropriate severity of any corrective action to be applied. Failure on your part to maintain your account in full compliance with the TOS may result in warning, resource usage limitations, suspension or immediate account termination with no refund. You understand and agree that in the event of violation of the Fair Use Policy, we may provide you with a certain period of time to correct the issue. If you take no action during this period, we may apply corrective actions at our sole discretion. You acknowledge that we can immediately suspend and/or terminate each account that violates the Fair Use Policy and will not be responsible for any data loss resulting from such termination of Services. 

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
You can choose to upgrade or downgrade the Hosting Services at any time. All available upgrade options are subject to the fees set out on the respective Product Pages (Upgrade Fees).
The Upgrade Fee covers any account data transfer from one Server to another that might be required as part of the upgrade process. Any additional Services you have on the account will also be transferred, as long as they are compatible with the features of the new plan.

1. Upgrade to another Hosting Plan

If your current Term expires more than one month from the date you order an upgrade, we will charge you only for the difference in Fees for all remaining full months. Your Term and expiration date will not change.

If your current Term expires less than one month from the date you order an upgrade, we will directly charge you for renewal on the new plan, at a Renewal Term of your choice.

2. Downgrade to another Hosting Service

You can choose to downgrade your account only if:

   • your account was not previously upgraded from that plan because of violation of our Fair Use Policy; and
   • your content does not require Server setup different from the standard Server setup. 

You can request a downgrade through support portal. We may refuse to process your request if your account does not meet the conditions for a downgrade or if in our reasonable opinion, the new plan is not suitable for the account.

Upon downgrade of your Hosting Service we will calculate the difference in Fees between the two plans for any full months remaining from your Term and we will prorate that as extra time to your new plan. If no full months remain, your account will keep its current Term. Any additional or free Services that are either not included in or are not compatible with the new plan will be terminated. 

 

Contact

We are based in INDIA serving clients globally.

Phone:

USA: +1-516-986-4925

INDIA: +91-9515-066-077

Email: contact@zaha.in

Work Timings

Mon - Thu 10:30 AM - 08:00 PM IST 

Fri - Sat 2:30 PM - 11:00 PM IST

We're off on all INDIAN National Holidays

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