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Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.

Terms of Use

By signing up for the Zaha Web Consultants account ("Service") or any of the services provided by Zaha Web Consultants ("ZWC"), you, the user, together with any company or other business entity you are representing, if any (collectively, "You"), are agreeing to be bound by the following terms and conditions ("Terms of Service"). Any new services or features which are added to the current Service shall be also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at: http://zaha.in/legal-terms/terms-of-service.html. Zaha Web Consultants reserves the right, at its sole discretion, to change, modify, add or remove portions of the Terms of Service, at any time. It is your responsibility to check the Terms of Service from time to time for any updates or changes that may impact you.

Basic Terms

You are responsible for obtaining any licenses or permissions from any third party which are required to upload content to the Services.

Your personal information is treated in accordance with our Privacy Policy.

You will receive passwords to be used to log in to your Support Portal, Client Portal, server and/or certain Services. You are solely responsible for all passwords. You must keep all passwords confidential and take security measures to prevent them.

ZWC’s Service Level Agreement (SLA) outlines the performance you can expect from us. The SLA is your sole and exclusive remedy for Service disruptions covered by it.

The Services are provided to you as configured for our standard customer. We may update or upgrade the Services and/or any software installed on your account at any time with or without prior notification to you. You bear ultimate responsibility to ensure that the Services are configured to meet your operational, privacy and security needs. Your hardware, software and any other items you deem necessary to use the Services must be compatible with the Services. We are not obligated to modify the Services to accommodate your use.

The Services are provided on as-is basis. The hardware configurations may vary. ZWC may replace your host server hardware, transfer it from one DataCenter to another, transfer your account to another server or modify certain software configurations when deemed necessary by ZWC.  These differing configurations may result in slightly different performance from the Services.

The proprietary and third-party software we offer as part of the Service is provided as-is and is subject to all warranty disclaimers and limitations of liability set out herein. This software may have terms and conditions that are in addition to those set out in this TOS. You must agree to those terms to use the software. If you fail to do so, your ability to use the Service may be affected. Terms and conditions incorporated by reference are listed in the respective sections of this TOS.

We provide certain Services designed to filter unwanted email. Email filtering will likely result in the capture of some legitimate email and the failure to capture some unwanted email that may contain spam, phishing scams and viruses. We recommend that you implement additional levels of protection. Email that is captured by our filtering system is not subject to our SLA.

When your account is activated, we may place an “website coming soon” page to which your domain points (Index Page). You may disable this Index Page at any time.

If you terminate the Services, your domain may be pointed to a suspension page (Suspension Page).

Orders

No Order shall be deemed to be accepted by us until we provision your account. The date on which we provide notice to you that the account is provisioned is the Effective Date of this Agreement. The Initial Term of the Services is set out on your Order (Initial Term). Upon the expiration of the Initial Term, we shall renew your services as described in our Renewal Policy.

You must be over the age of eighteen at the time you place your Order.

We are under no obligation to deliver any Services other than those identified in the Order.

You shall provide to ZWC, at your cost, any information, resources or facilities reasonably requested by ZWC for the delivery of the Services and, where necessary, ensure that your employees, contractors and other suppliers cooperate fully and promptly with ZWC.

Any instructions supplied by you to ZWC must be complete, accurate and clearly legible. We reserve the right to charge for any costs and any additional work incurred by ZWC due to any failure by you to comply with this paragraph and shall not be liable for any errors caused by such failure.

Account Ownership

Your contact information is set out in the “My Account Details” under Home section of Client Portal.

If you, on behalf of another person or entity, create an account, you warrant that you will administer the account in good faith, and will indemnify us against all losses and liabilities sustained by us should you administer the account in ways that are adverse to the End User and result in any claim against us.

For avoidance of doubt, the individual or entity set out as the Primary Contact during initial registration under our contacts is considered by us to be the owner of the account and all associated services (Account Owner). If you are the Account Owner and are administering the account on behalf of a third party, you agree to administer this account in their best interests and indemnify us, should an individual or entity claim that they own the account, or its content, or that your administration has not, or is not, in their interest.

Domain names are owned as set out in applicable ICANN rules. If you purchase a domain name on behalf of a third party, and a dispute arises regarding your administration of that domain name, you agree to pay all registration fees during the time the dispute is pending.

The individual or entity paying for the Services may not be considered to be the owner of the account. It is your obligation to ensure that you correctly indicate ownership of your account. If there is a dispute about ownership, the account may be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.

You are responsible for providing valid contact information and keeping your contact details up to date. If you fail to do so, ZWC accepts no liability in the event that it grants access to the account or gives ownership of the account to another person.

Payment

Invoices are due immediately upon receipt (Due Date). ZWC reserves the right to suspend the Services until payment is made. Domain name registration Fees must be paid in full before your domain name registration will be processed. Domain name registration Fees are not refundable.

If you believe there is an error on your bill, you must contact us in writing. We each agree to work together in good faith to resolve any billing disputes. If you contact your bank/credit card company, prior to notifying us of the dispute, and initiate a "chargeback" based on this dispute, we will charge you for investigation and processing. This compensates us for the investigation your card issuer requires us to conduct in order to demonstrate our right to payment. All of your Services may be suspended during bill disputes. To reactivate your Services, you must first pay all outstanding Fees.

ZWC is not responsible for delays to refunds caused by processing institutions or expiration of the original payment method.

We may return part of a pre-paid Fee as Credit Note unless a refund is required by law. Credit Note amounts may only be used for future purchases and/or renewals of ZWC services. Unless we specify otherwise, ZWC Credit Note amounts cannot be refunded.

Termination & Cancellation

Either party may terminate this TOS upon written notice to the other if one party materially breaches any terms of this TOS and the breaching party fails to correct the breach within ten days following the other party's written notice, or immediately, if the breach is incapable of cure.

Termination by ZWC

ZWC may terminate this TOS if

  1. You fail to pay any sums due (including Fees) to ZWC as they are due;
  2. In ZWC’s reasonable opinion, you do not have sufficient technical expertise to use the Services without excessive ongoing technical support;
  • ZWC determines in good faith that continued provision of the Service has become impractical or unfeasible for technical, legal, regulatory or any other material reason; or
  1. You violate this TOS or any agreement incorporated by reference.
We may terminate a particular account, or aspect of the Services, if a Third Party ceases to make components of the Service available to us, or if providing them to you becomes cost prohibitive.

Termination by You

You may terminate the Services at any time through the support portal. We will send you an email confirmation to acknowledge your completion of the Cancellation Request (Cancellation Confirmation). If you do not complete all steps of the Cancellation Request, or if you fail to use a Cancellation Request to terminate the Services, the Services will not be terminated, and Fees will still be charged. You must follow this procedure in order to terminate each Service. Once you complete a Cancellation Request, we will process it accordingly.

You acknowledge and agree that your domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any applicable rules or policies, including, but not limited to: (i) the UDRP; (ii) any ICANN adopted policy; (iii) any registrar (including ZWC) or registry administrator procedures; or (iv) any other ccTLD registry administrator procedures.

It is important to understand that certain Services are bundled together. As a result, termination of the Services that provide hosting (Hosting Account) may result in immediate termination of multiple aspects of the Services. We may keep data from terminated accounts for a reasonable period after termination and provide you with access to that data upon request and availability. Space and backup (including data on Backup Services) are recycled. It is your obligation to ensure that you arrange to transfer anything you need from the Services prior to termination. We have no obligation to forward e-mail following termination.

Support

Our support is available for all current customers and is provided on an as-is, as available basis. If your request for technical support exceeds that of similarly situated customers or is within the scope of our paid support and development services, we may charge you additional support fees with your consent.

If you request technical support, you agree that we may have full access to all aspects of the Services accessible to us based on your request. You are solely responsible for any changes you make to your account after we complete your request.

All support is provided as-is and is subject to the disclaimers of warranties and limitation of liability set out in this TOS. While we will use reasonable efforts to provide technical support to you and to perform any work you request in a timely and professional manner, we cannot guarantee the result you expect or that an issue might not occur again. We retain the right to refuse to provide technical support to you if your use of technical support exceeds that of similarly situated customers, or if you are verbally abusive to our employees or contractors. We may refuse to perform any request that requires changes not compatible with the Services or is not related to them or might create a security risk or endanger their performance.

Although we ensure to take safe measures while we support you, it is your obligation to perform and store a backup of your data and files prior to requesting technical support. In the event that you are not satisfied with the outcome of any technical support, it is your obligation to restore your files and data from your own backup.

Intellectual Property Rights and Other Consents

ZWC retains ownership of all intellectual property rights in the Services. ZWC grants to you a limited license to access and use the Services. All trademarks, product names and company names or logos used by ZWC are ZWC's property or the property of their respective owners. No permission is given by ZWC to you or an affiliate to use any such trademarks, product names, company names, logos or titles, and you acknowledge that such use is an infringement of the owner's rights.

If we have not provided a license for you to use software as part of the Services, you agree to procure appropriate licenses to use all "Required Licenses." "Required Licenses" means any licenses, consents or approvals required to use software, hardware and other items whose use is facilitated by the Service. You agree to provide us with copies of the Required Licenses promptly following our written request.

You are solely responsible for obtaining all intellectual property rights in the intellectual property of others, including, but not limited to, clearances and/or other consents and authorizations necessary to use the names, marks or other materials which are used by you in, or transmitted via, the Services (Objects). On becoming aware of any dispute between you and any other individual or organization regarding the Objects, ZWC reserves the right, at its sole discretion and without notice or liability to you, to cease any further use of such Objects including, without limitation, deleting or suspending them from its computer systems and/or to make appropriate representations or provide information to any relevant authority or interested party.

Unless otherwise set out in this TOS, you own all right, title and interest to the information you place on our servers pursuant to the Services. If you submit feedback to us in the form of trouble tickets or in another similar manner, we shall have the right to use that information to improve our business processes. You have no right to any intellectual property that is based on an improvement to our business based on this feedback.

Representations and Warranties

You represent and warrant that (i) you have the experience and knowledge necessary to use the Services; (ii) you and your End Users understand and appreciate the risks inherent to you and your business that come from accessing the Internet; (iii) you have sufficient knowledge about administering, designing and operating the functions facilitated by the Services necessary to take advantage of them; (iv) you will not violate any applicable laws and/or regulations in your use of the Services; (v) you own all intellectual property rights in, or have a license to use, any information you provide to us necessary for us to perform the Services, or to any information transmitted by us through the Services; (vi) you will make backup copies of all information in a location independent of ours, and will not use Backup Services as your sole backup; and (vi) you will pass through the terms of this TOS, and any agreements incorporated by reference, to your End Users.

We make no warranties, and any implied warranties are expressly disclaimed. The service(s) is provided as-is. Your use of the service(s) is at your own risk. We do not make, and hereby disclaim, any and all other express and/or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, title, and any warranties arising from a course of dealing, usage, or trade practice. Without limiting the generality of the foregoing, we do not warrant that the service(s) will meet any or all of your expectations; will operate in all of the combinations which may be selected for use by you; or that the operation of the service(s) will be uninterrupted, error-free or completely secure. No employee or agent is authorized to make any warranty on our behalf.

Liability Limitations

You agree that, to the maximum extent permitted by applicable law, you will not under any circumstances including, but not limited to, negligence, hold us or our licensors, agents, employees, officers and/or third party vendors liable for any indirect, incidental, special, consequential or punitive damages whatsoever including, but not limited to, damages for lost profits, cost savings, revenue, business, data or use, or any other pecuniary loss by you or any other third party. You agree that the foregoing limitations apply whether in an action in contract or tort or any other legal theory and apply even if we have been advised of the possibility of such damages. 

IN NO EVENT, WILL WE BE LIABLE TO YOU IN THE AGGREGATE WITH RESPECT TO ANY AND ALL BREACHES, DEFAULTS, OR CLAIMS OF LIABILITY UNDER THIS TOS OR UNDER ANY OTHER AGREEMENT OR DOCUMENT FOR AN AMOUNT GREATER THAN THE FEES ACTUALLY PAID BY YOU TO US PRECEDING A CLAIM GIVING RISE TO SUCH LIABILITY.

Security

You agree to indemnify, defend and hold harmless us, our parent, subsidiary and affiliated companies, third party service providers and each of their respective officers, directors, employees, shareholders and agents (each an "indemnified party" and, collectively, "indemnified parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to: (i) your use of the Services; (ii) any violation by you of any of our policies; (iii) any breach of any of your representations, warranties or covenants contained in this TOS; and/or (iv) any acts or omissions by you. The terms of this section shall survive any termination of this TOS. For the purpose of this paragraph only, the term "you" as set out in subparagraphs (i) through (iv) includes you, End Users, visitors to your website, and users of your products or services, the use of which is facilitated by us.

Confidentiality

Both you and ZWC undertake not to disclose to a third party any confidential information which you or ZWC receive relating to the contents or performance of this TOS, unless necessary for a party to perform their obligations under this TOS, the Services or the other party's business in general, and shall procure that each of its directors and employees shall not do so, except with the prior consent in writing of the other party, as required by law, or to the extent to which that information is publicly available or already known to the receiving party at the date of receipt, other than through any unauthorized disclosure by any person.

If a law or regulation compels disclosure of information held by us, we are required to respond. Unless notifying you is prohibited by the law, or a reasonable interpretation of that law, we will use reasonable efforts to contact the Account Owner. We are not required to respond to demands by you that we provide information about your account as part of litigation. However, if we agree to do so, we will charge you administrative hourly fee for each hour we spend responding to your request. You will also be charged the fees we are charged by our attorneys in responding to your request.

Notices

Any notice to be given by either party to the other may be sent by email, support ticket, if (i) to you, the Account Owner; or (ii) to us. In addition, we may communicate with you using the Support ticketing system facilitated by our Support Area. Notices of support tickets opened on your behalf are sent to you by email and shall be deemed received upon sending.

You are required to provide notices to us about the Services through the Support Area. We will provide notices to you using the information you provide to us in the "My Account Details" section of the Client Portal. We have no responsibility for misdirected notices based on your failure to provide correct information.

 

 

 

Resolution of Disputes and Choice of Law

Any dispute, controversy or claim arising under this TOS shall be resolved in accordance with the procedures set forth in this Section.

In the event of a dispute between the parties relating to this TOS, each of the parties shall appoint a designated representative who has authority to settle the dispute and who is at the "C" level or above. This appointment will take place no later than five business days after the initial request for dispute resolution. The designated representatives shall meet as often as they reasonably deem necessary in order to discuss the dispute and negotiate in good faith in an effort to resolve the dispute.

This Agreement and its interpretation hereunder and all suits and special proceedings hereunder shall be construed in accordance with the applicable Indian laws and any dispute arising shall be governed by the same. The District Courts in Karimnagar, Telangana, India shall have jurisdiction to try and decide any matter arising out of and related to this Agreement. The Parties unconditionally submit to the jurisdiction of Karimnagar District, Telangana, India, for settlement of any dispute or enforcement if any right under this Agreement.
 

Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.

Zaha Web Consultants (hereinafter referred to as the "Site" or "ZWC"). We take your privacy seriously and it is for the same reason We have developed this Privacy Policy. This Privacy Policy governs ZWC and specifies the manner in which We handle your personal information. We assure You that We will maintain and use this information responsibly. Please familiarize yourself with Our privacy practices.

This Privacy Policy is effective upon acceptance for new users as amended from time to time. While using the facilities or services provided by ZWC, or through any other website connected/ linked through this website by ZWC, You shall be bound by this Privacy Policy.

For purposes of this Privacy Policy, the term "You" or "Your" shall refer to the "User or the "End User (Customer of the ZWC)" and the term "We" or "Our" shall refer to "ZWC". If You are using the Site or Services on behalf of Your company (or another entity), then "You" means Your company (or such other entity), its officers, members, agents, successors and assigns.

Other than as described in this Policy, we will not give any information about you to others without your express permission.

About ZWC

Zaha.in is owned and managed by Zaha Web Consultants a company incorporated in Karimnagar, Telangana (India). This Privacy Policy describes how we handle your personal information on the website and other storage devices and platforms related to the website. This Privacy Policy is applicable to you:
  • When you accept the Terms of Service during the process for registering an account with Zaha.in or
  • When you use the Site, or
  • When you visit the Site, or
  • When you grant hyperlink to this website, or
  • When you have access to this Site, or
  • When access is facilitated for you to this website
  • You expressly consent to our collection, storage, use and disclosure of your personal identification information as described in this Privacy Policy.

General Statements

We will not use your personal data or information which you have provided or we have collected for:
  • Marketing other products and services than the ones which we intend to provide through ZWC website or affiliate website, or
  • Any third party products and services without having given you the opportunity to opt out of such marketing opportunities.
  • We are committed to protecting your right to privacy. We collect information about our users in order to help us continually improve our services.
  • We also use the information you provide us to grade your ratings, feedback on your activity, past history, credentials, etc.
  • We have the right to verify the Information provided by you in reasonable circumstances as required.
  • We prefer to keep your personal information accurate and up to date. For this, we provide you with the opportunity to update or modify your personal information by logging into your account.

Information Collection and Use

Zaha Web Consultants collects “personally identifiable” and “non-personally identifiable” information about you when you access our website, purchase our services, or communicate with us using tools on our website. This information is provided to Zaha Web Consultants manually by you or automatically collected through information gathering tools such as cookies and web beacons.

“Personally Identifiable Information” is information linked to your identity like your name, email address, physical address, phone number, credit card information, login credentials, and/or other such information that you would provide to register to use Zaha Web Consultants services.

“Non-personally Identifiable Information” is information that does not determine your identity like web server logs, internet protocol (IP) addresses, browser type, or personally identifiable information that has been removed or hidden (e.g. aggregation). Zaha Web Consultants does not intentionally collect or maintain, and does not want you to provide, sensitive information such as race or ethnicity, medical condition, or religious beliefs.

Security

We use security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information transferred to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Contacting You

From time to time, Zaha Web Consultants or someone acting on behalf of Zaha Web Consultants may contact you, to confirm your orders, to send information to you, and to provide you with offers for services. The contacts may occur by e-mail, telephone, or text message. By providing your telephone or mobile number, you consent to receive marketing telephone calls from or on behalf of Zaha Web Consultants that may be initiated by an automatic telephone dialling system and/or use an artificial or pre-recorded voice. You understand that providing consent is not a condition of purchasing any good or service from Zaha Web Consultants. By providing your mobile number, you consent to receive marketing text messages from or on behalf of Zaha Web Consultants that may be sent by an automatic telephone dialling system. Message and data rates may apply.

Any information you send to us may be stored and used to improve this Site, our mobile application, and our products, or it may be reviewed and discarded.

Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.

Supplementation of Information

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include information from our strategic partners, service providers, or the social media. We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.

Surveys and Contests

From time-to-time, Zaha Web Consultants may provide you with the opportunity to participate in contests or surveys and, if you choose to participate, we may request that you provide certain personally identifiable information (such as name, address, zip code, age level). Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this personally identifiable information. Your information will be used to notify the winners, award prizes, and monitor or improve our website.

Further, if we use a third party to conduct the surveys and contests, we will not share your personally identifiable information without your prior written notice and choice. The third party will also be prohibited from using your personally identifiable information for any other purpose.

What Happens to my Personally Identifiable Information if I Terminate my Account?

When your Zaha Web Consultants account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Zaha Web Consultants databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

Updating Your Information

You may alter or update your account information or opt out of receiving communications from us and our partners at any time by accessing your Account online.

You may opt out of any future communications from us at any time by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If your personally identifiable information is necessary for the provisioning of services you requested, you cannot opt out without terminating your services. We will respond to your request for opt out request within thirty (30) days.

Access

Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

To deactivate your account, please contact our Support team for the fastest service at +1-516-986-4925 or +91-9515-066-077 or submit a support ticket through support portal.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Zaha Web Consultant Services. However, Zaha Web Consultants will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Zaha Web Consultants Services, kindly contact Zaha Web Consultants Customer Support Services at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, You will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of Zaha Web Consultants Services by providing Zaha Web Consultants notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of Zaha Web Consultants Services. Your continued use of Zaha Web Consultants Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at http://zaha.in/legal-terms/privacy.html periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
ZWC’s reliable hosting service is backed up by an industry-leading Service Level Agreement (SLA). We guarantee network uptime 99.0% of the time during a twelve-month period, starting on the date you order your account. If we fall below that, we will notify you by email.

You are always welcome to contact our support team if you believe an SLA event has occurred and you have not been compensated properly.
Excused Downtime

The following events do not count towards our calculation of uptime:
  • Scheduled maintenance;
  • Emergency maintenance, hardware and software failure remedied under 1 hour;
  • Distributed denial of service (DDOS) attacks, hacker attacks, and other similar events;
  • Downtime caused by you, your own configuration, or third-party applications you use;
  • Downtime caused when you reach the maximum resources allocation for your plan;
  • Downtime caused because you have violated this TOS;
  • Downtime during work on your technical support request(s); or
  • Downtime during scheduled maintenance.
  • Force majeure.
Our calculation of network availability is based on our internal records. We will not accept Third Party reports as evidence.

This SLA is your sole and exclusive remedy for downtime, or any network, software, hardware or Equipment failure.
 

Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
Zaha Web Consultants resells top-level domains (TLDs) – gTLDs (generic top level domains) and ccTLDs (country-specific top level domains). Your use of a domain name is governed by this TOS, the Registrant Agreement provided by the respective Registry or Registrar, and ICANN’s Uniform Domain Name Dispute Resolution Policy (UDRP).

ICANN Policy

1. Domain name registration

i. Zaha Web Consultants does not warrant or guarantee that the domain name applied for in your Order will be registered in your name or is capable of being registered by you. You should not rely on the fact that you have submitted an Order to register a domain name until you have been notified by us that your requested domain name has been registered.

ii. The registration of the domain name and its ongoing use are subject to the relevant naming authority’s terms and conditions of use, and you are responsible for ensuring that you are aware of those terms and conditions. You waive any claims you may have against Zaha Web Consultants should a naming authority refuse to register a domain name. Domain registration and renewal fees are non-refundable in any event. Renewal fees for expired domain names may vary depending on the Registrar of record.

iii. Any dispute between you and any other individual or organization regarding a domain name must be resolved between the parties concerned. Zaha Web Consultants will take no part in any such dispute. 

iv. You are solely responsible for providing us with correct and up-to-date contact information. We shall not accept any responsibility for any cancellation or refusal to renew a domain name by the relevant naming authority due to any failure to provide such information. Any changes made by you to your details using the Zaha Web Consultants’ Customer Portal facility are your own responsibility. We are not responsible for the renewals of any domain name registrations, except when stated otherwise as part of a special promotion, and you should make your own arrangements for reminding yourself when any name is due for renewal. 

v. Free domain name registration

We may offer you a free domain name registration during your Initial Term and any Renewal Term (Free Domain Name) as part of some of the hosting services and special promotions we provide. You must satisfy the following criteria in order to take advantage of this offer:

• You must order a hosting service that includes a Free Domain Name registration as described on the Product Page.
• The Free Domain Name must be your first primary domain and must be associated with the initially ordered Hosting Service throughout the duration of your prepaid Term.
• The Free Domain Name must be for one of these tlds: .com, .net, .org, .biz, or .info. For visitors from certain countries, the local country-specific domains may be available for free registration and renewal.

We have no liability for domain names that are not registered by us and associated with your accounts.

vi. Information you are required to submit
As part of the registration process, you are required to provide certain information to us, and to promptly update this information as needed to keep it current, complete and accurate. We will use this information in accordance with TOS and our Privacy Policy. 

You agree and acknowledge that when you renew your domain name registration, the type of information you are required to provide may change. If you do not wish to provide the new information, your registration will not be renewed.

The information you provide determines the ownership of the domain as set out in the terms and conditions of the domain name registrar. For non-expired domain names registered through Zaha Web Consultants, this information can be changed at any time by submitting a support ticket through the support portal.

If you intend to sell use of a domain name to a third party, or to allow a third party to use it, you are still responsible for providing the contact information specified above. You accept liability for such a registration, and remain responsible for payment of the relevant Fees and performance of all other obligations under TOS.

vii. Obligations relating to provided data
If you provide information about a third party, you hereby represent that you have (a) provided notice to that third party of the disclosure and use of that party’s information as set forth in TOS, and (b) that you have obtained that third party’s express consent to the disclosure and use of that party’s information as set forth in TOS.

You acknowledge that wilfully providing inaccurate information or wilfully failing to update information promptly, or failure to respond for over fifteen days to inquiries by Zaha Web Consultants concerning the accuracy of contact details associated with your registration will constitute a material breach of TOS and will be sufficient basis for cancellation of your domain name registration.

viii. Disclosure and use of registration information
You agree and acknowledge that Zaha Web Consultants will make available domain name registration information you provide, or that Zaha Web Consultants otherwise maintains, to ICANN, to the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit.

ICANN may establish guidelines, limits and/or requirements that relate to the amount and type of information that Zaha Web Consultants may or must make available to the public or to private entities and the manner in which such information is made available. You agree to abide by these policies and may not terminate TOS based on such a change.

2. Domain Registrar Transfers

You can change your Registrar for an existing domain name only in accordance with the policy of the relevant Registry. Only the “Domain Name Owner” (the individual or entity listed as the registrant in the current domain name registration) of the domain name registration may initiate a request to transfer the domain to Zaha Web Consultants. You hereby represent that you have the full and complete authority as the holder of the domain name registration to initiate such a transfer, or that you have been given full and complete authority by the Domain Name Owner of the domain name registration to initiate such a transfer. We may require you to provide documentation that proves that the Domain Name Owner of the domain name initiated this transfer request. 
 

Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.

The Zaha Web Consultants Acceptable Use Policy (AUP) sets out the rules and guidelines for using our services. The AUP is an integral part of the Zaha Web Consultants Terms of Service (TOS). You agree to maintain your account and website in full compliance with the TOS and the AUP.

By using any service provided by Zaha Web Consultants:

  • Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. 
  • You agree that you will not violate any applicable laws, regulations, ordinances, rules or any requirements of any applicable Federal, State, national or local government or any applicable regulator.
  • You agree not to transmit any unsolicited commercial or bulk email. You will not engage in any activity known or considered to be spamming or Mail Bombing.
  • You agree not to make any inappropriate communication to any Newsgroup, Mailing List, Chat Facility, or another Internet Forum.
  • You agree not to make, attempt or allow any unauthorized access to Zaha Web Consultants’ website, servers, your own hosting account or the account of any other Customer of Zaha Web Consultants.
  • Run cron entries with intervals of less than 15 minutes
  • You agree not to allow any remote code execution of malicious software through the hosting account provided by Zaha Web Consultants.
  • You agree not to cause denial of service attacks, port scans or other endangering and invasive procedures against Zaha Web Consultants servers and facilities or the servers and facilities of other network hosts or Internet users.
  • You agree not to forge the signature or other identifying mark or code of any other person or engage in any activity (including "spoofing") to attempt to deceive other persons regarding the true identity of the User (excluding the use of anonymous remailers or Internet nicknames).
  • You agree that you will not use the account provided by Zaha Web Consultants for storing any data if it is copyrighted and you are not the owner of the copyright. This includes but is not limited to copyrighted music or video files, copyrighted software, etc.
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • You agree that you will not use Zaha Web Consultants services to host any website, other content, links or advertisements of websites that:
    • infringe any copyright, trademark, patent, trade secret, or other proprietary rights of any third party information;
    • profess hatred for particular social, ethnical, religious or other group;
    • contain viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of a computer or a person's property;
    • contain Illegal or Hacking/Phreaking Software (Warez);
    • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
    • contain any software that is copyrighted and not freely available for distribution without cost. This includes, but is not limited to ROMs, ROM Emulators and Mpeg Layer 3 files (MP3);
    • contain any kind of proxy server or other traffic relaying programs;
    • promote Money Making Schemes, Multi-level Marketing or similar activities;
    • Participate in any file-sharing/peer-to-peer activities
    • contain Torrent trackers, Torrent Portals or similar software;
    • are with adult content, pornographic, obscene, unlawfully harassing, or connected with child abuse or sex-related merchandising;
    • are violent or encouraging violence.

Examples of unacceptable materials on all Zaha Web Consultants servers include:

IRC Bots, Proxy Scripts, Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), topsites, commercial audio streaming, Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites, sale of any controlled substances without providing proof of appropriate permit(s) in advance, AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacking focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forum sites and or any other websites that distribute or link to warez content are strictly prohibited as well.

Any material that in our reasonable opinion is either obscene or threatening is strictly prohibited and will be removed from our servers immediately without prior notice.

By using our services, you also agree not to engage in or to instigate actions that cause harm to Zaha Web Consultants or other Zaha Web Consultants customers. It is your responsibility to ensure that your hosting account will not be used to, engage in or to instigate actions that cause harm to Zaha Web Consultants or other Zaha Web Consultants customers. Such actions include, but are not limited to, actions resulting in blacklisting any Zaha Web Consultants IPs by any online spam database, actions resulting in DOS attacks for any Zaha Web Consultants server, etc.

You are solely responsible for ensuring that all programs and scripts installed on your account are secure and the permissions of the directories and files are set properly. We recommend that you set the permissions on all directories and files to be as restrictive as possible. You are solely responsible for any actions and activity on your account, including any compromise of login credentials. You agree to keep all your login credentials secure at any time. We reserve the right to carry out regular audits to determine the security level of login credentials. In case we consider your credentials are not secure enough, we will either notify you and set a timeframe for updating them or we will change the login credentials and provide them to you. We may suspend access to your hosting account until you update your login credentials with more secure ones.

Zaha Web Consultants cannot and shall not provide legal advice referring to the contents of your account and its performance. All information, articles, tutorials and tech support advice are provided in good faith and do not constitute official requirements, regulations or statements. You shall be solely responsible for verifying whether the content of your account complies with any specific legal act or provision. Zaha Web Consultants shall not be liable in the event that any part of your account violates any law or regulation.

You acknowledge and agree that Zaha Web Consultants has the sole right to decide what constitutes a violation of the AUP as well as what is the appropriate severity of any corrective action to be applied. If any part of your account is found to violate the AUP, we may take immediate corrective action without prior warning, including immediate account suspension, deletion of content from your account or account termination with no refund. Zaha Web Consultants shall not be liable for any loss or damage arising from our measures taken against actions causing harm to Zaha Web Consultants or any other third party.

You understand and agree that in case your account is suspended for violation of the AUP, we may ask for a re-activation fee ($60.00) with your consent.

We reserve the right to terminate any hosting account that has been suspended for violation of the AUP or the TOS. Backup copies will not be available for terminated accounts.

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
Our Fair Use Policy sets out certain limitations on the allocation of Server resources, aiming to allocate all our customers fair and adequate use of the Services. Details on the resource allocation are set on the Product Page for your Hosting Plan.

When using the Services, you will ensure that neither you nor any of your End Users make excessive use of the Server resources to Zaha Web Consultants damage or that of our other customers. The term "excessive" is defined by our experience with similarly situated customers. Your account includes a control panel that provides statistics setting out your use of the resources associated with the Services. These statistics are the sole and exclusive method to determine whether your account has exceeded its allocated resources.

Unmetered traffic (bandwidth) applies to your use of web pages only (html, php, etc.), not to upload or storage of movies, pictures or music files. While we do not meter traffic, the maximum availability at any time will depend on current traffic usage and the technical specifications of our equipment. Certain Services have a fixed bandwidth allocation as set out on their Product Page. If in any calendar month your use of bandwidth exceeds that basic allocation, the Service will be limited and an overage fee may be charged if you wish to restore it. Unused bandwidth may not be carried over from month-to-month.

You agree that we have the sole right to decide what constitutes a violation of the Fair Use Policy and what is the appropriate severity of any corrective action to be applied. Failure on your part to maintain your account in full compliance with the TOS may result in warning, resource usage limitations, suspension or immediate account termination with no refund. You understand and agree that in the event of violation of the Fair Use Policy, we may provide you with a certain period of time to correct the issue. If you take no action during this period, we may apply corrective actions at our sole discretion. You acknowledge that we can immediately suspend and/or terminate each account that violates the Fair Use Policy and will not be responsible for any data loss resulting from such termination of Services. 

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
You can choose to upgrade or downgrade the Hosting Services at any time. All available upgrade options are subject to the fees set out on the respective Product Pages (Upgrade Fees).
The Upgrade Fee covers any account data transfer from one Server to another that might be required as part of the upgrade process. Any additional Services you have on the account will also be transferred, as long as they are compatible with the features of the new plan.

1. Upgrade to another Hosting Plan

If your current Term expires more than one month from the date you order an upgrade, we will charge you only for the difference in Fees for all remaining full months. Your Term and expiration date will not change.

If your current Term expires less than one month from the date you order an upgrade, we will directly charge you for renewal on the new plan, at a Renewal Term of your choice.

2. Downgrade to another Hosting Service

You can choose to downgrade your account only if:

   • your account was not previously upgraded from that plan because of violation of our Fair Use Policy; and
   • your content does not require Server setup different from the standard Server setup. 

You can request a downgrade through support portal. We may refuse to process your request if your account does not meet the conditions for a downgrade or if in our reasonable opinion, the new plan is not suitable for the account.

Upon downgrade of your Hosting Service we will calculate the difference in Fees between the two plans for any full months remaining from your Term and we will prorate that as extra time to your new plan. If no full months remain, your account will keep its current Term. Any additional or free Services that are either not included in or are not compatible with the new plan will be terminated. 

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.

Upon you sign up Zaha Web Consultants paid service plan, you agree to pay for non-refundable monthly or annual subscription fee and other annual or one-time fees, in advance, including fees for the license of Software and Services to be rendered to You by or on behalf of Zaha Web Consultants in the following month. 


If we suspend a portion of your Service due to a violation by You of any laws, regulations, or policies, You will remain responsible for the payment of all applicable fees.

If you cancel the Service in the middle of billing cycle, no Zaha Web Consultants’ service fee will be refunded.

In Short’ Zaha Web Consultants does not provide refunds. 

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.
 
We may transfer your website(s) to us upon request. Website transfers are subject to the Fees set out on the respective Product Page.

You agree to give us access to your account with the previous host, so we can create a backup copy, transfer your website(s) and make all configurations necessary for your website to work on our Servers. If we are not able to create a backup copy for reasons outside our control, you agree to make one available for us. Java and ASP.NET are not supported on our servers. If your previous host uses cPanel, we will make a backup copy of your account through cPanel. Restoring that backup on our servers will replace any data previously uploaded to your account.

The data to be transferred must be less than the permitted size of your Hosting Services. Transfer of your domain name(s) to Zaha Web Consultants and installation of external SSL certificate(s) are not included in our website transfer service and can be ordered separately from products page.

We may refuse to transfer your website(s), if your website(s) require configuration that is not compatible with our Servers or if in our reasonable opinion such transfer will require more resources than website transfers for similarly situated customers. In case we cannot transfer your website(s), any website transfer fees will be refund.

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.

Backup Restore services are part of our paid support services and can be ordered from your User Area. Depending on the hosting Services you have chosen, we may provide backup restore tools or services to you.

We may suspend the Weekly Backup Service for your account or refuse to restore your data, if in our reasonable opinion such backup will result in a security risk or will alter the performance of our Server to the detriment of other customers.

Our Backup Services are provided as-is and are subject to all limitations of liability set out in TOS. You agree to notify us through Support Portal in case the Backup Service malfunctions and allow us reasonable time to resolve any issues. You agree that you will maintain your own set of backups independent of those we maintain. In the event that you are not satisfied with the outcome of any Backup Restore, it shall be your obligation to restore your files and data from your own backup. 

 


Updated on: 09th Dec 2016.
Effective Date: 09th Dec 2016.

Zaha Web Consultants’ products are provided "as is" without warranty of any kind, either expressed or implied. In no event, shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

Zaha Web Consultants’ does not warranty or guarantee these products in any manner. We cannot guarantee they will function with all 3rd party extensions, components, plug-ins, modules or other products. Please ensure that the browsers you use will work with the designs as we cannot guarantee Zaha Web Consultants’ designs will work with all browser combination. 

Contact

We are based in INDIA serving clients globally.

Phone:

USA: +1-516-986-4925

INDIA: +91-9515-066-077

Email: contact@zaha.in

Work Timings

Mon - Thu 10:30 AM - 08:00 PM IST 

Fri - Sat 2:30 PM - 11:00 PM IST

We're off on all INDIAN National Holidays

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